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Contact Us - Superior Customer Service at Diamond-Jewelry-Masters.com Your contact is empowered to answer your gemological questions, help you with website navigation, assist in completing a transaction or expedite your order on the spot. Unlike other websites, we never use outside 800-number operators to answer our customer service lines. Easy, extended access to our personal help: we are available to answer your needs around the clock, and provide several options for your communication: 1. Direct Telephone Service: We are always available between 9 a.m. and 5 p.m. Pacific time, and often available as early as 6 a.m., and as late as 8 p.m. Our toll free customer service number is 800-630-2686. If you don't get an immediate live answer, leave a voice message for our customer service department and they will return your call promptly, even on weekends. 2. Live Online Chat: you may contact our on-staff jewelry experts during daytime and evening hours using our live online chat feature. This is especially helpful if you are having difficulty completing a transaction. 3. Email Service: If you ask a question via email, we will usually respond within 3 hours and often respond within 15 minutes. When you send an email to our customer service, it is actually received by our top 7 staff executives. You can be confident that your request will be handled promptly and professionally.
If you need a Return Authorization Form, please right click and save as : .PDF Format OR .DOC format Diamond Jewelry Masters is an affiliate company of Jewelers Alliance, a leading member of the jewelry industry for over 30 years. We are proud to be members of and affiliated with every leading American jewelry trade organization and the Los Angeles California chapter ofthe Better Business Bureau Please use the form below to contact us with any concerns or questions you might have. Note also that you may call our customer service Toll Free number with any product or order questions you might have. About Diamond-Jewelry-Masters.comFor over 30 years, our manufacturing jewelers have supplied diamond jewelers of superior craftsmanship to thousands of retail jewelry stores in the United States. We appreciate the chance to serve you and to provide you a most satisfying shopping experience. We look forward to your business, now and again in the future. Our Chief Operating Officer is a graduate of the Gemological Institute of America, the world’s leading authority on gemstones and diamonds and is always available to answer your questions regarding gemstones and jewelry.
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